Problems? If you have any problem using the site or completing your order, Please call us at (207)636-3827. We will be happy to help.

Q. How can I contact PetFroggy's?
A. Call the number above or if you prefer, you can email or write to us. Contact information is located on the About Us  page.

Q: How do I pay?
A: You can pay with any major credit card, with PayPal or by check or money order.

Q: I don't want to put my credit card number on the computer. Can I pay over the telephone with my credit card?
A: Yes. Just call us and we will be happy to take your order.

Q: Is it safe?
A: Absolutely. Payment with your credit card is completely safe and secure.

Q: Can I pay by check?
A: Yes. We accept check or money order but we do hold the merchandise until the check clears.

Q: How soon will my stuff ship?
A: It depends on what you ordered. Some items ship the same day or the next business day, other items take up to two weeks.

Q: What about shipping charges?
A: Shipping is FREE in the Contiguous United States. Please call or email for rates for Alaska, Hawaii and for international shipping.

Q: How do I Register to win $100?
A: Click on the Register link on the Customer Service Page.

Q: How do I find my Account History?
A: Click on the Account History link on the Customer Service Page.

Q: I lost my Password? What can I do?
A: Click on the Lost Password link on the Customer Service Page.

Q: Do you have any other stores?
A: YES!   Please visit our Sister Store,   DutchFroggy.com for Home Decor, Stained Glass and lots of great gifts! And checkout our Ebay Store, Little Papillon Collectibles Shop for everything for your home, your pet and lots more!

Please remember - We want to provide you with prompt, quality service. Please email or call us if we can be of any help.